Frequently Asked Questions
Why Dover Rug & Home?Dover Rug & Home Company Inc. is a family owned business; our primary focus is to design, manufacturer and produce unusual, and one of a kind hand knotted rugs and other fine floor covering for todayís living. We sell only first quality merchandise and take pride in our product and services.
Does Dover Rug & Home have a trial policy?You may try any of our rugs and carpet samples at home before you make your final decision to purchase. We encourage this policy to enable our customers to make this important decision with confidence knowing the quality, price, design, history, and other pertinent facts about rugs and carpeting. It is important to see your rug with your existing furnishings, fabrics and the lighting to truly appreciate the beauty of the "Art on the floor". Our home trial period is for three days. Rugs, carpet samples held for more than five days will be considered a final sale and will be subject to our final sale policy.
Can Dover Rug & Home guarantee prices?Dover Rug & Home Co., Inc. will not be undersold; we will match any competitorís price, provided customer submits a written proof i.e. advertisement, competitorís receipt with merchandise.
What is the Dover Rug & Home return policy?ALL CUSTOM ORDERS ARE FINAL SALES, NO REFUNDS OR STORE CREDIT. ALL BROADLOOM CARPETING ORDERS ARE FINAL SALES, NO REFUND OR STORE CREDIT. ALL OTHER SALES ARE FINAL, (NO CASH REFUNDS). ONLY MERCHANDISE CREDIT WITHIN 7 DAYS OF PURCHASE FOR SIMILAR TYPE OF PRODUCTS i.e. Machine Made rugs for Machine Made rugs and Hand Knotted Rugs for Hand Knotted Rugs only. Merchandise purchased on special sale or special order is considered final sale and is not subject to cancellation, exchange or credit. It is understood and agreed that merchandise on any special order is the property of Dover Rug & Home Co. until fully paid for.
What is the Dover Rug & Home life time trade policy?Dover Rug & Home Co. offers a lifetime trade policy for any hand knotted Oriental rug purchased from us. Your investment in a rug is always protected with us. You may trade in your hand knotted Dover Oriental Rug at any time towards the retail price of any other hand knotted Dover Oriental Rug in our store provided that you properly maintain, care and clean your Dover Oriental Rug while with you.
Please contact us with any additional questions you may have. Or come in to see us!